When will my order be processed? All of our cookies are baked fresh to order and shipped within 24 hours of baking. We process your orders as soon as we receive them. Orders processed by 12pm will be sent out for shipping/delivery within 3 business days of purchase. If you need an order sooner, please email us at i
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or call us at 213.446.8145 and we'll do our best to accommodate. We will always try to ship sooner whenever possible!
Can I include a message with my order? We encourage them! Leave us a message in the "gift messages" section at checkout and we'll be sure to include it in the package.
How do I place corporate or multiple orders? Our products make great corporate gift items. Please email us at
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for more information or fill out our online inquiry form on our website and we will do our best to return any inquiries within 24 hours.
Can I order each cookie a la carte or choose a mix of flavors? There is minimum of 1 dozen cookies (12) per flavor. However, we also offer a la carte cookies that you can add to your gift box. You can fill your box with up to 30 cookies. This way you can choose a couple extra flavors you may also want to try after purchasing your initial dozen.
We also offer our signature gift boxes, which highlight a hand-selected variety of our best cookies. For our biggest cookie enthusiast, we also offer our Omakase Box where you put your trust in us to pick out our favorites any new cookie creation we have concocted.
Where is my invoice? All orders are confirmed with an email invoice; however, if you would like one included, please let us know.
Do you sell your cookies wholesale? Yes. Please email us at
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or call us at 213.446.8145 for more information.
What if I’m not satisfied? We stand by the quality and freshness of our products. We use the best ingredients and bake in small batches to ensure your ultimate satisfaction. If you are unsatisfied with your order, please email
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. If we are unable to resolve your problem, we will issue you a refund of your purchase.
My shipping address is different on PayPal. We will use the shipping address provided on the BFS website rather than the shipping address confirmed on PayPal. If you have any worries, email us at info@batchfromscratch and we will confirm that we have your correct shipping address. You can also sign into your account on batchfromscratch.com.
How long will my order take to arrive? Yes, we offer delivery throughout CA and nationwide. Unfortunately, we do not offer international shipping.
CA Shipping: Our standard CA shipping courier is SoCal Overnight. With SoCal Overnight, the package will require the recipient’s signature unless otherwise noted in the comments section “no signature is required”. All CA deliveries are shipped out Monday – Thursday.
Nationwide Shipping: Our standard nationwide shipping method is USPS Priority Mail, which generally takes 2-3 business days; however, an exact delivery date is not guaranteed and tracking information for Priority Mail is not available. Priority Mail is generally delivered separately from regular mail, and will require the recipient’s signature unless otherwise noted in the comments section “no signature is required”. All nationwide deliveries are shipped out Monday – Wednesday to ensure that the packages are not held over through the weekend.
(Our couriers will not assume responsibility if the package is not received by the intended party upon any signature release).
We use USPS Priority Mail to keep our shipping costs low for our customers, but if you require a specific delivery date or tracking information, we offer UPS overnight or 2nd day as your shipping option.
Please note any specific delivery instruction in our "comments” section of during the checkout process.
Can you do rush orders? It happens to all of us, we will try our best to accommodate any last minute rushes. Please email us at
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under the subject “Rush”.
Is the arrival date guaranteed? While most packages selected for SoCal Overnight & UPS shipment are most likely to arrive on the estimated delivery date, unforeseen natural or un-natural conditions may cause delays. Batch From Scratch, SoCal Overnight and USPS cannot be held responsible for these so-called events of force majeure (including, but not limited to weather, earthquakes…etc). We try to control everything, but some things are just out of our hands!
Will you use our shipping account? Yes, we can use your UPS shipping account information and will charge you a handling fee.
What if the packaged never arrived? Our orders are directly processed from your order form. If you provided an incorrect address or it is refused by the recipient or returned to us in any event, we will notify you via email. You will have the option to purchase a second package at a reduced price. If the shipping error was made on our end, we will issue a refund or send out a second package at your request.
Our Cookies
What’s the shelf life of my cookies? All of our cookies are made without any artificial preservatives, so they are best eaten they are received. However, they will stay fresh for 5 days in its packaging or in zip bag.
How are the cookies packaged? To ensure freshness, each of our cookies are individually packaged as soon as they are cooled from the oven. Then they are packaged cushioned in tissue paper to protect them during shipping. All your cookies will arrive in our signature premium Batch From Scratch boxes finished with a luxurious satin white ribbon.
What if I have allergies? All our products, even if they do not include nuts, are prepared with shared equipment and tools that may be in contact with and have traces of wheat (gluten), milk, eggs, soy, peanuts, tree nuts, seeds, and chocolate.
Who and where do you do your baking? Esther has handcrafted all the recipes and oversees all the baking out of our licensed commercial kitchen in Los Angeles, CA.
Do you have a store I can go to? We do not have a storefront (yet!), but we sell at various retail locations throughout Los Angeles. Stay tuned for more updates.
Do you do wedding favors & custom orders? Yes, and they are our specialty. We’d love to be a part of your special event, email us at
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for more information. In the meantime, check out our gallery to see examples of our custom cookie gifts.
Design & Photography
Who designs all your packaging and design work? Esther comes up with the packaging and works closely with our talented graphic designer Connie Chung to produce labels and the design of company materials, including our logo.
Who does the photography? Our lovely photographer and friend Caroline Tran has taken all the photos on the website, with the exception of the ice cream scoop photo on the home page (Jeremy Cortez) and various photos on the gallery.
How about this website? That credit goes to the lovely geniuses at Elevendy.
Follow us: Twitter | Facebook | Contact Us | info@batchfromscratch.com | © Batch from Scratch 2010 All Rights Reserved
Photography by Caroline Tran | Site by Elevendy
VACATION! We will be on vacation starting December 23 through December 28. All orders will be processed after our return. Happy Holidays!
